Help & FAQ

Need help with your order? Can't find what you are looking for? Email us at shop@thejungalow.com, and we'll get back to you within 24 hours!   
 

Frequently Asked Questions:

  • Can you cancel my order?

Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at shop@thejungalow.com to see if your order is eligible for cancellation.

  • Do you have a store?

Currently, we do not have a brick and mortar store. 

  • Is your website secure?

YES. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window. 

  •  What methods of payment do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal, and Jungalow gift cards issued in USD.

  • How much will it cost to ship my order?

Shipping is based on your order total. Please visit our Shipping & Returns page for more info. 

  • When can I expect my order to ship?

We process orders within 24 hours of being placed Monday - Friday from 9am-5pm. Orders being placed on the weekends will be processed on Monday. All orders are shipped ground. If you need an order expedited, email us and we'll see what we can do. 

  • I have a weird question and I want to talk to a person about it.

To ask anything and get a quick, personal reply, email us at shop@thejungalow.com